When is my membership activated and what is the billing cycle?
Your membership will be activated on your first day of class and your billing cycle will be that same date each month.
Is there a contract?
We ask for a 3 month commitment anytime you start a membership. Additionally, we ask for 30 days notice to management prior to the upcoming billing cycle for cancellation.
Can I freeze my account?
Yes. You can freeze your membership 1 month out of the annual billing cycle. This will be done by giving hola house management notice at least 2 weeks in advance of the upcoming billing cycle.
Do my credits roll over?
Each billing cycle your account is credited the class credits that your membership allots for. Each billing cycle your credits start over fresh. You may roll over up to 6 class credits per annual billing cycle. To roll over a credit, email management
How do I register for classes?
We recommend downloading the hola house app (availalbe on both android and ios), which makes it easy to manage your account and all of your class bookings. You also are able to book right off our website. You will be asked to create an account.
Can I share my class credits?
You can reserve a guest into class without them needing to create an account. Please note that membership credits are not shareable, but you may purchase the drop in credit to bring a friend anytime!
What is the ‘booking window’ associated with my account?
You’ll be able to reserve your favorite classes one week in advance. All Access members are able to book out their classes indefinitely.
What is the class cancellation policy?
All reservations have a 2 hour late cancellation window. If you cancel within 2 hours of class, you will lose your class credit. Please also note, a No Show results in a $20 fee.
Can I up or downgrade my membership?
Yes, you are welcome to upgrade or downgrade your membership at any time. Management needs 2 weeks notice to make any changes to your membership.
Can I purchase extra credits if I run out?
Yes, our drop in credit is available anytime.
Who should I contact with questions about my membership?
Please send an email to firstname.lastname@example.org and we will be happy to help you!